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FAQs
How can I find out more about a specific item?
If you'd like more details about an item, feel free to get in touch with us using our contact form. We’re happy to provide additional photos or information to help you make a decision.
Are all of the items authentic?
Absolutely! We carefully source and authenticate all our pieces to ensure they are genuine antiques, vintage, or collectible items.
Can I return an item if I am unhappy with it?
We accept returns within 30 days of receiving your item. Please see our Returns & Refund Policy for full details.
How long will it take to receive my order?
UK orders usually arrive within 2–4 working days after dispatch. International delivery times vary depending on destination and customs processing.
The delivery estimate shown at checkout should be treated as the current service estimate for your order.
Do you provide tracking?
Yes. All orders are sent using tracked services. You’ll receive a tracking number once your item has shipped.
Can I collect my order in person?
Yes – we offer free collection at selected fairs - Kempton, Lincolnshire, Malvern, Newark and Shepton. Contact us first to check which fairs we are attending.
Do you ship internationally?
Yes, we ship to selected international destinations using tracked services. Shipping costs are calculated at checkout.
International orders may be subject to import duties, taxes, tariffs or customs charges unless these have been collected at checkout or prepaid before dispatch.
Will I have to pay customs or import charges?
International orders may be subject to import duties, taxes, tariffs or customs charges unless these have been collected at checkout or prepaid before dispatch.
How do you package fragile items?
All items are securely packed with recyclable materials. Fragile or valuable pieces are double-boxed and cushioned to protect them in transit.
Can I request a delayed delivery or specific date?
Yes – just leave a note at checkout or email us. We’ll do our best to meet your request.