Refund policy

Updated: 12 June 2026

Returns
We offer a 30-day return period for most items. This means you have 30 days after receiving your item to request a return.

To be eligible for a return under our standard returns policy, your item must be returned in the same condition that you received it. Please contact us at enquiries@vintagewhiteantiques.com to request a return.

European Union 14-day right of withdrawal
If your order is being shipped to the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your EU right of withdrawal, you can notify us by email at enquiries@vintagewhiteantiques.com or use our online withdrawal form. If you use the online withdrawal form, we will send you confirmation of receipt by email without undue delay.

Returned items
Items must be returned to us in the same condition in which they were received. You may inspect the item as you would in a shop, but we may make a deduction from your refund if the item has been handled beyond what is necessary to inspect it and this has reduced its value.

Unless we have agreed otherwise, you are responsible for the cost of returning the item to us.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, not as described on our website, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will let you know once we have received and inspected your return, and confirm whether your refund has been approved.

If approved, your refund will be made to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

For EU statutory withdrawal requests, we will reimburse you no later than 14 days after receiving your withdrawal request. We may withhold reimbursement until we have received the goods back, or until you have provided evidence that the goods have been sent back, whichever is earlier.

Original shipping costs, customs duties, tariffs, taxes and import charges are not usually refundable unless the item is faulty, damaged, not as described, or we have agreed otherwise.

If more than 15 business days have passed since your refund was approved, please contact us at enquiries@vintagewhiteantiques.com